Terms of Service

1. Acceptance of Terms

By accessing or using DMS Smart Monitor ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including landlords, tenants, agents, and administrators.

2. Description of Service

DMS Smart Monitor provides a comprehensive property management platform including:

• Damp and mould monitoring via IoT sensors
• Compliance tracking for Awaab's Law and housing regulations
• Property, tenant, and landlord management
• Work order and maintenance tracking
• Analytics and reporting tools
• Communication and notification systems

3. User Accounts

3.1 Account Creation

You must create an account to use certain features of the Service. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use this Service.

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. User Responsibilities

You agree NOT to:

• Use the Service for any unlawful purpose
• Impersonate any person or entity
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Collect or harvest user information without consent
• Use automated systems (bots, scrapers) without permission
• Reverse engineer or attempt to extract source code

5. Subscription and Payments

5.1 Subscription Plans

Access to certain features requires a paid subscription. Subscription plans and pricing are available on our website and may be modified at any time.

5.2 Payment Terms

• Payments are processed securely through Stripe
• Subscriptions automatically renew unless cancelled
• Refunds are provided in accordance with our Refund Policy
• All fees are exclusive of applicable taxes

5.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Service, you consent to our data practices as described in the Privacy Policy.

7. Intellectual Property

7.1 Our Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio, video, software, and code, are owned by DMS Smart Monitor and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain all rights to data and content you upload to the Service ("User Content"). By uploading User Content, you grant us a license to use, store, and display it solely for the purpose of providing the Service.

8. Compliance with Awaab's Law

This Service helps landlords comply with Awaab's Law and UK housing health and safety regulations. However:

• The Service is a monitoring and reporting tool only
• Landlords remain solely responsible for legal compliance
• We do not provide legal advice
• Sensor data should be verified with professional inspections
• Emergency issues require immediate professional attention

9. Disclaimers and Limitations

9.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DMS SMART MONITOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

9.3 Sensor Accuracy

While we strive for accuracy, sensor readings may not be 100% precise. Professional verification is recommended for critical decisions.

10. Indemnification

You agree to indemnify and hold harmless DMS Smart Monitor, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your violation of any rights of another party
• Your use of the Service
• Your User Content

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

13. Contact Information

For questions about these Terms, please contact us at: